Privacy Policy

Privacy Policy

Last Updated: February 2024

 

Tech Suite AI, a platform provided by Tech Suite One Business Software, LLC, is committed to protecting your privacy. This Privacy Policy outlines the types of information we collect, how we use and share that information, and the measures we take to protect it. By accessing or using Tech Suite AI ("Service"), you agree to the terms of this Privacy Policy.

 

1. Information We Collect

We collect various types of information from and about users of our Service, including:

  • Personal Information: When you register for an account, subscribe to our Service, or interact with us, we may collect personal information such as your name, email address, phone number, billing information, and other details necessary to provide our services.
  • Business Information: If you use the Service for business purposes, we may collect information about your business, including your company name, industry, and business operations.
  • Usage Information: We collect information about your interactions with the Service, including but not limited to IP addresses, browser type, operating system, access times, and pages viewed. We may also track your activity within the Service, such as features used, content accessed, and actions taken.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your use of the Service and to improve your experience. Cookies help us understand user behavior, personalize content, and track performance.

 

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, operate, and maintain the Service, including account management, customer support, and processing transactions.
  • Personalization: To customize your experience on the Service, including suggesting features or content that may be of interest to you.
  • Communication: To send you updates, promotional materials, and other communications related to the Service. You may opt-out of receiving marketing communications at any time.
  • Analytics and Research: To analyze how users interact with the Service, improve our offerings, and develop new products and features.
  • Compliance and Legal Obligations: To comply with legal obligations, enforce our Terms of Service, and protect the rights, property, and safety of Tech Suite AI, our users, and others.
  • AI Data Processing: Your data may be processed by our AI algorithms to enhance the functionality, personalization, and efficiency of the Service. This may include automated decision-making processes and recommendations.

 

3. How We Share Your Information

We may share your information with third parties under the following circumstances:

  • Service Providers: We may share your information with third-party vendors, contractors, and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer support.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Protection of Rights: We may disclose your information when we believe it is necessary to protect the rights, property, or safety of Tech Suite AI, our users, or others, including enforcing our agreements and policies, or to comply with legal obligations.
  • Aggregated and Anonymized Data: We may share aggregated and anonymized data with third parties for research, analytics, marketing, or other purposes, provided that such data does not identify you or any individual user.

 

4. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

 

5. Data Retention

We retain your personal information and any data generated through your use of the Service, including data processed by our AI algorithms, for as long as your account is active or as necessary to provide you with the Service. The retention period is determined by considering the following factors:

  • Service Provision: We retain your data to deliver the Service, including maintaining your account, processing transactions, providing customer support, and enabling the functionalities of our AI tools.
  • Legal Obligations: We may retain your data as required to comply with legal obligations, such as record-keeping requirements, tax regulations, or responding to legal requests and orders.
  • Dispute Resolution: Data may be retained to resolve disputes, enforce our agreements, and protect the rights, property, or safety of Tech Suite AI, our users, or others.
  • AI Data Processing: Data that is used by our AI systems to improve and personalize the Service may be retained for an extended period. This retention supports ongoing development, training, and enhancement of AI models and algorithms, which rely on historical data to provide accurate and relevant results.
  • Anonymized and Aggregated Data: We may retain anonymized and aggregated data indefinitely for research, analytics, and development purposes. This data will no longer identify you or any other individual and is used to improve the overall Service and inform business decisions.

 

When your data is no longer necessary for the purposes for which it was collected, or when you request its deletion (subject to legal and contractual obligations), we will take reasonable steps to securely delete, anonymize, or de-identify the data.

Data Minimization: We strive to minimize the amount of personal data we retain by using practices such as data anonymization and aggregation where possible. This reduces the risk associated with long-term data storage while still enabling us to derive meaningful insights and improvements from the data.

 

Right to Erasure: You have the right to request the deletion of your personal data. However, please note that some data may need to be retained for a certain period to comply with legal obligations, maintain the integrity of our AI systems, or fulfill other legitimate business purposes. We will communicate any such limitations to you upon request.

To request the deletion of your data or inquire about our data retention practices, please contact us using the information provided in the "Contact Information" section.

 

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccuracies in your personal information.
  • Deletion: You have the right to request that we delete your personal information under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
  • Objection: You have the right to object to the processing of your personal information, including for marketing purposes or automated decision-making.
  • Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
  • Withdrawal of Consent: If you have provided consent for the processing of your personal information, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable data protection laws.

 

7. International Data Transfers

Tech Suite AI is based in the United States, and your information may be transferred to, stored, or processed in the United States or other countries where our service providers are located. By using the Service, you consent to the transfer of your information to countries outside of your country of residence, which may have different data protection laws than those in your country.

 

8. Compliance with GDPR

If you are located in the European Union (EU) or European Economic Area (EEA), Tech Suite One complies with the General Data Protection Regulation (GDPR). As a data controller, we collect and process your personal data in accordance with the GDPR. You have specific rights under the GDPR, as outlined in Section 6 above.

 

9. Children’s Privacy

The Service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information. If you believe that we may have collected information from a child under 13, please contact us immediately.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other communication channels. Your continued use of the Service after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

 

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Tech Suite Business Software, LLC

1201 N. Orange Street, Suite 600

Wilmington, DE 1980